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First CLient Contact When Producing Leads

We all get busy, really busy. One of the most common errors I see happen far too often is how, or if, businesses answer their business phone properly. Below are a few points that I feel need to be reviewed by everyone in business.

First, answer the phone LIVE. Far too many businesses either allow a caller to drop into a voice message, keep a client in a prompt system too long or have answering services that don't really understand your business or fail to answer a caller's concerns. In a perfect world we would all have 24/7 live, well trained operators doing the intake on every call. That just isn't a practical solution so here are some ideas on how to best address this concern.

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SuperMedia’s marketing consultants to offer YP.com ad products to local businesses

Glendale, Calif. & Dallas, Texas– Dec. 12, 2011 – AT&T Interactive and SuperMedia announced today an agreement for SuperMedia media consultants to offer YP subscriptionbased advertising products nationwide to small businesses beginning in the first quarter of 2012.

SuperMedia is the first premier channel partner to join the new YP Authorized Reseller Program from AT&T Interactive. The reseller program will also be available to other premium resellers in the near future, who will supplement the coverage of AT&T’s local advertising sales force – which is the largest in the industry.

“Teaming up with a world-class team of local media consultants at SuperMedia supports our commitment to put the reach and effectiveness of YP advertising products in the hands of every small business,” said David Krantz, President and CEO of AT&T Interactive. “This relationship moves us closer to achieving that goal by enabling SuperMedia to provide our premier portfolio of YP digital advertising products to its clients across the United States.”

“We are pleased to join AT&T Interactive as its initial premier channel partner,” said Peter J. McDonald, CEO of SuperMedia. “This agreement supports our strategy to be the trusted advisor to help small and medium-sized businesses grow through effective marketing solutions. AT&T Interactive’s subscription-based products complement our existing local media presence and promotion solutions, and will enhance our ability to combine the best solutions in the marketplace to help businesses achieve their growth objectives.”

Broader Coverage Will Benefit Small Businesses Nationwide

The YPSM Authorized Reseller Program expands the availability of AT&T Interactive’s local advertising platform, a comprehensive set of YPSM ad products supported by a proprietary ad- serving technology that meets the evolving needs of local businesses. A single YP.com ad buy creates the potential for advertisers to connect with consumers wherever and whenever they search for local businesses. YP.com listings are distributed across AT&T Interactive’s flagship owned and operated properties, including Top 35-ranked YP.com1 and leading YPmobile® application. YP.com listings also have the opportunity to be distributed across the industry leading YPSM Local Ad Network, which has a potential reach of over 77M monthly online unique visitors2 and includes over 300 third party publishers across online, mobile, IPTV, and directory assistance.

Search Engines Market Share October 2011

According to NetMarketShare the desktop market share for the search engines as of October 2011 has Google with an incredible lead over any other search engine with about 82% globally.  Yahoo and Bing have 6.8% and 4.26% respectively. For mobile devices/tablets Google has over 90% market share usage for search engines. Wow!  Market share increase for browser usage is the only major significant trend change with Chrome (a Google product) gaining a 10% growth in share over the past year.  Internet Explorer from Microsoft still has about 52% share for browser usage with FireFox at about 24% share. 

Our SEO focus has been primarily on ensuring we focus first on Google results.  The data above indicates that our focus is in line with the search tools that consumers are using most frequently.  In the next few weeks we'll be discussing methods to further enhance web traffic to your site and how the team at GM will work to accomplish that goal.

Garrow Media Mobile Website

Garrow Media is happy to announce the release of our proprietary Mobile Website Application. With more people than ever owning smartphones, the need for an effective mobile site has never been more important. The mobile website that we created, is easy to view and provides simple navigation.

Google Personalized Search

Google announced December 4th, 2009 a change to how it handles web searches.   It has extended the personalized search functions to users who aren't even logged into a Google account.  What this means is when you search with Google, it will provide results that are aimed at higher relevancy to you as an individual, as opposed to the average person.  It will keep your search history for 180 days.

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